Front Desk/Medical Assistant

Front Desk/Medical Assistant Position Opening For Xbody Health & Wellness Med Spa Located in Wayne, Nj.

Xbody health & wellness is a state-of-the-art wellness and aesthetics clinic focused on delivering personalized, high-quality skin and beauty treatments. We combine advanced technologies with expert care to help our clients look and feel their best.

Position Summary:

This position is primarily responsible for coordinating all functions necessary for an efficient and productive flow of patients between check-in, treatment, and check-out. This position is a point-of-contact for all non-clinical patient service including managing the patient scheduling process; collecting, maintaining patient charts and electronic medical records; maintaining the front desk area; and providing outstanding customer service to our patients.

Key Responsibilities:

Prepare the provider’s clinic schedule and ensure all necessary documents and records are on file prior to patient visits.
Greet patients promptly and courteously, creating a welcoming environment.
Answer phones, respond to inquiries, and manage electronic scheduling of patient appointments.
Verify and update patient personal and insurance information at each visit.
Facilitate referrals to appropriate services such as physical therapy, pain management, or diagnostic imaging.
Educate and support patients and their families regarding the provider’s treatment recommendations and care plans.
Verify insurance benefits, process payments, and collect co-pays or outstanding balances over the counter.
Ensure compliance with all healthcare regulations and standards while maintaining patient confidentiality (HIPAA).
Perform data entry, faxing, filing, and other administrative duties as assigned.
Accurately document all patient interactions, updates, and care coordination in the medical record.
Collaborate with clinical staff and other departments to ensure smooth office operations and continuity of care.

Qualifications:

Minimum of 1 year of experience in a medical front office or similar healthcare administrative role.
Excellent telephone and communication skills with a strong commitment to customer service.
Strong organizational and time management skills with attention to detail.
Team-oriented and energetic with the ability to adapt to changing priorities.
Flexibility with work hours as needed to support clinic operations.